Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.Īnd then download a new version of the Elan touchpad drivers using this link: Click here When you finish troubleshooting, close Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. Troubleshoot the devices and drivers in Device Manager. Type the following command a command prompt, and then press ENTER: I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:Ĭlick Start, point to All Programs, point to Accessories, and then click Command Prompt.Īt a command prompt, type the following command, and then press ENTER: If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. I take it as a privilege to share this platform with you.įirst, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, You are a valued HP customer and it is paramount to assist you here. Splendid effort and fabulous description of the issue before posting. Don't worry as I have a few suggestions which should help you resolve this issue. Problems can arise when your hardware device is too old or not supported any longer.Hi for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the touchpad not working on your HP notebook. This will help if you installed an incorrect or mismatched driver. Try to set a system restore point before installing a device driver. It is highly recommended to always use the most recent driver version available.
Should you choose not to update right now, check back with our website again to stay up to speed with latest releases. With this in mind, follow all aforementioned steps and apply the present release.
Even if other OSes might be compatible as well, we do not recommend applying any software on platforms other than the specified ones.
If you wish to update to this version, know that it can enhance overall performance and stability, add different fixes for various touch problems, improve existing gestures, or even include support for new ones.Īs for the installation procedure, first make sure that all system characteristics are supported and only then save and install the downloadable package. When enabled by required software, the touchpad component is recognized by computers and all developed features are made accessible.Įven though touchpoint technology is mostly associated with notebooks or laptops, other systems can also benefit from it with the help of an external wireless or wired TouchPad device. Windows operating systems automatically apply a generic driver that allows users to benefit from basic touch functions however, advanced features will not be available until the proper files are installed. Browse to the folder where you extracted the driver and click Ok About TouchPad Drivers:
If you already have the driver installed and want to update to a newer version got to "Let me pick from a list of device drivers on my computer"ħ. Choose to select the location of the new driver manually and browse to the folder where you extracted the driverĥ. Right click on the hardware device you wish to update and choose Update Driver SoftwareĤ.
Go to Device Manager (right click on My Computer, choose Manage and then find Device Manager in the left panel), or right click on Start Menu for Windows 10 and select Device Managerģ. In order to manually update your driver, follow the steps below (the next steps):ġ. Take into consideration that is not recommended to install the driver on Operating Systems other than stated ones.
If the driver is already installed on your system, updating (overwrite-installing) may fix various issues, add new functions, or just upgrade to the available version. The package provides the installation files for Samsung Elan TouchPad Input Device Driver version 11.7.32.4.